Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview
assess the appropriate attributes of the software product. MAG supports the correct choice of usability methods thus ensuring the highest quality software. So, to show compliance with a quality development process like the CMM, organisations can use MAG to demonstrate their quality practice.
Developers can cite MAG as "The process and rationale for the selection of [usability] methods and measures used' in order to demonstrate compliance with ISO 13407 (Table A5) for evaluation of designs against user requirements.

5.
References

Avison, D. and Fitzgerald, G. ( 1988) Information systems development: methodologies, techniques and tools, Oxford, Blackwell Scientific Publications.

Bevan, N. and Macleod, M. ( 1994) "Usability measurement in context", Behaviour and Information Technology, Basingstoke, Taylor & Francis, (1 & 2)

Council Directive (90/270/EEC) ( 1990) "Minimum safety and health requirements for work with display screen equipment", Official journal of the EU, p. L 156/14-18

Fitzpatrick, R. ( 1997). "An investigation and analysis of current methods for measuring software usability", MSc dissertation, SOC, Staffordshire University, UK

Fitzpatrick, R. and Higgins, C. ( 1998). "Usable software and its attributes: A synthesis of software quality, European Community law and HCI", In: People and Computers X. Proceedings of HCI'98 Conference, p 3-21

ISO 9000-3 ( 1997) International Standard. Quality management and quality assurance standards - part 3: Guidelines for the application of ISO 9001:1994 to the development, supply, installation and maintenance of computer software,

ISO/DIS 9241-11 ( 1995) International Standard. Ergonomic requirements for office work with visual display terminals (VDTs). Part 11:Guidance on usability,

ISO/IEC 12207 ( 1995) International Standard. Information technology - Software life cycle processes, International Organisation for Standardisation, Genève.

ISO/DIS 13407 ( 1997) International Standard - Human-centered design processes for interactive systems, International Organisation for Standardisation, Genève

Kirakowski, J. ( 1995) "The use of questionnaire methods for usability assessment", Unpublished readings, Human Factors Research Group, University College Cork.

Lin, Han X., Choong, Yee-Yin and Salvendy, Gavriel ( 1997) "A proposed index of usability: a method for comparing the relative usability of different software". behaviour and Information 'Technology, 16( 4/ 5) p267-278

Nielsen, J. ( 1993) Usability engineering, Academic Press Limited, London, UK

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