Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview
requirements for interaction) workers should become part of the development process.
Qualification and training for workers are required for the skilled use of ICTs.

Due to the complexity stemming from integrating previously isolated processes and activities workers require thorough knowledge not only about the models represented in the computer systems, but also how to use them via technical interfaces and organizational entry points. For instance, job enlargement due to the reduction of manual work in the field of storage management is reflected through complex human-computer interaction which requires skill management by human resource manager instead of tryand-error-procedures by end users.


References

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Danckwerts, D.: Logistik und Arbeit im Gütertransportwesen. Rahmenbedingungen, Verlaufsformen und soziale Folgen der Rationalisierung, Westdeutscher Verlag, Opladen 1991.

Johnson, P.: Human-Computer Interaction, McGraw Hill, London, 1992.

Long, J. B.: "Designing for Usability", in: People and Computers: Designing for Usability, eds: Harrison, M. D.; Monk, A.F., pp. 3-23, Cambridge University Press, 1986.

Nitzinger, U.: "Verbesserung der Zusammenarbeit an Logistikschnittstellen zwischen Verlader und Spediteur", in: ZfB-Ergänzungsheft 2/84, p. 131-149.

Nygaard, K.; Sorgaard, P.: "The Perspective Concept in Informatics", in: Computers and Democracy, eds: Bjerknes, G.; Ehn, P.; Kyng, M., Avebury, Aldershot, 1989.

Rodriguez, F. G.; Scapin, D. L.: "Editing MAD* Task Descriptions for Specifying User Interfaces, at Both the Semantic and Presentation Level", in: Proceedings DSVIS'97, pp. 215-225.

Stary, Ch.; Riesenecker-Caba, Th.: WP 3600 - Final Report, Umbrella Project LLZ (in German), Austrian Ministry of Economic Affairs, 1997.

Stary, Ch.; Riesenecker-Caba, Th.; Flecker, J.: "The EU State of the Art Implementing the EU-Directive on Man-Machine Communication", in: Behavior and Information Technology, Vol. 17, 1998.

Sydow, J.: "Strategische Netzwerke und Personalmanagement", in: Hans-BöcklerStiftung (Hrsg.), Transport und Logistik. Neue Unternehmenskonzepte und Mitbestimmung, Düsseldorf 1992, p. 31-36.

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