Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview

3.5
Holistic Integrated Design

Changing the technology evidently cause changes for the work activities, the organisational structures and the human beings with their skills and expertise [ Leavitt, 1958]. However, this observation has not lead to any efforts to meet these challenges when developing the technology. We are currently striving for integrated design by defining methods for organisatiorial change and learning simultaneously when developing computer support for a work situation. This requires an interdisciplinary research setting.


4
Conclusions

Successfully adopted UCD has, when adopted, been regarded as an absolute necessity to arrive at usable systems. However, few projects really adopt UCD throughout the entire development process. Traditional in-house development projects have a well defined user population, participating as a part of their work. With the recent increase in network services for the public, the user population has become all the more difficult to specify and access. We need to develop new and efficient ways of capturing user requirements, performing user centred prototyping and usability evaluations for these new technologies. As researchers we here have the responsibility to educate software developers on UCD and enhance the possibilities for efficient user participation to be able to increase the maturity and awareness of these questions.


5
References

Standish Group, ( 1995) The Chaos Report. Dennis MA, USA, Available: http://www.standishgroup.com/chaos.html

International Organisation of Standardisation( 1998) ISO IS 9241 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11Guidance on usability. (International standard)

International Organisation of Standardisation( 1998) ISO/DIS 13407 Human centred design process of interactive systems.(Draft international standard)

Gould, J. D., & Lewis, C.( 1985). Designing for Usability: Key Principles and What Designers Think. Comm. of the ACM, Vol. 38, No. 3, pp. 300-311.

Gulliksen, J. & Lantz, A.( 1998) "User orientation -- does it work or is it just an aggravation?" I3-magazine No. 2, March 1998, The European Network for Intelligent Information Interfaces.

Leavitt, H. J.( 1958) Managerial Psychology. University of Chicago Press, Ltd. London.

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