Toward a Unified Theory of Problem Solving: Views from the Content Domains

By Mike U. Smith | Go to book overview

7
A VIEW FROM TROUBLE-SHOOTING

Ray S. Perez U.S. Army Research Institute

The purpose of this chapter is to present a critical review and analysis of the research on troubleshooting. The objectives of this review are to provide a description of the nature of problem-solving skills, knowledges, and abilities that are integral to electromechanical troubleshooting; to describe the types of training programs that have been found to facilitate the development of troubleshooting skills/problem-solving skills; and to describe recent research in cognitive science and artificial intelligence on the teaching of troubleshooting and problem-solving skills that are sufficiently robust to potentially enhance transfer to other tasks/ domains.


Troubleshooting as a Task/Domain

Troubleshooting can best be described as a task distinguishing this chapter from the other chapters in this book which deal with problem-solving skills that are specific to a domain (e.g., computer programming, biology, and medicine). In simple terms, the task of troubleshooting is to locate the problem (malfunction) in a system that is not working properly and then to repair or replace the faulty part

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Toward a Unified Theory of Problem Solving: Views from the Content Domains
Table of contents

Table of contents

  • Title Page *
  • Contents *
  • Preface *
  • 1 - A View from Biology 1
  • Acknowledgment 17
  • References 17
  • 2 - A View from Chemistry 21
  • References 32
  • 3 - A View from Medicine 35
  • References 43
  • 4 - A View from Programming 45
  • Acknowledgements 63
  • References 63
  • 5 - A View of Mathematical Problem Solving in School 69
  • Acknowledgements 95
  • References 95
  • 6 - A View from Physics 99
  • References 113
  • 7 - A View from Trouble-Shooting 115
  • References 148
  • Author Index 155
  • Subject Index 161
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