Bureaucracy: What Government Agencies Do and Why They Do It

By James Q. Wilson | Go to book overview
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determine the NPR's actual effect. In short, even if some details are altered by this and other efforts, the broad picture remains the same.


"Reinventing government" was the title of a popular book that analyzed government deficiencies and proposed new approaches--namely, David Osborne and Ted Gaebler, Reinventing Government ( Reading, Mass.: Addison-Wesley, 1992). The authors of the book were involved in the National Performance Review.
What follows draws in part on my essay "Reinventing Public Administration," in PS: Political Science and Politics ( December 1994), pp. 667-673.
"From Red Tape to Results: Creating a Government That Works Better and Costs Less", Report of the National Performance Review, September 7, 1993 ( Washington, D.C.: U.S. Government Printing Office), pp. 3, 5.
See pages 121-122, 240-241, and 321.
Here, I follow the account in Steven Kelman, "White House-Initiated Management Change: Implementing Federal Procurement Reform," in James B. Pfiffner, ed., The Managerial Presidency, 2nd ed. (College Station: Texas A&M University Press, 1999), pp. 239-264.
Quoted in Tom Shoop, "Managing Workers of America, Inc.," Government Executive ( July 1993), p. 39.
Here and in the paragraphs that follow, I am indebted to Professor Patricia W. Ingraham. See, especially, her essay, "A Laggard's Tale: Civil Service and Administrative Reform in the United States," Research in Public Administration, vol. 5 ( 1999), pp. 173-187, as well as " Ingraham and James R. Thomson , "The Civil Service Reform Act of 1978 and Its Progeny: The Promise and the Dilemma," in Steven W. Hays and Richard Kearney, eds., Issues in Contemporary Public Administration, 3rd. ed. ( Englewood Cliffs, N.J.: Prentice-Hall, 1994), pp. 54-56, 72.
Ingraham, "A Laggard's Tale," p. 179.
Ingraham, "A Laggard's Tale," p. 181.
Paul C. Light, Monitoring Government: Inspectors General and the Search for Accountability ( Washington, D.C.: Brookings Institution, 1993), p. 12.
See the debate on this matter between Paul C. Light of the Brookings Institution and Janice Lachance, head of OPM, in Government Executive ( October 1999 and December 1999).
Herbert Kaufman, Red Tape ( Washington, D.C.: Brookings Institution, 1977).


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Bureaucracy: What Government Agencies Do and Why They Do It


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