Mosby

A Harcourt Health Sciences Company

Editor-in-Chief-Nursing: Sally Schrefer
Developmental Editor: Jeff Downing
Project Manager: Deborah L. Vogel
Project Specialist: Ann E. Rogers
Book Design Manager: Bill Drone
Cover Art: Laurel Burch

FOURTH EDITION

Copyright© 2000 by Mosby, Inc.

Previous editions copyrighted 1996, 1992, 1986

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher.

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Mosby, Inc.
A Harcourt Health Sciences Company
11830 Westline Industrial Drive
St. Louis, Missouri 63146

Printed in United States of America

Library of Congress Cataloging-in-Publication Data
Balzer-Riley, Julia W.
Communication in nursing.—4th ed./Julia W. Balzer-Riley.
p. cm.
Includes bibliographical references and index.
ISBN 0-323-00872-0
1. Nurse and patient. 2. Interpersonal communication. I. Title.
[DNLM: 1. Nurse-Patient Relations. 2. Communication Nurses'
Instruction. 3. Interprofessional Relations Nurses' Instruction.
WY 87 B198c 2000]
RT86.3.B34 2000
610.73'06'99—dc21

DNLM/DLC

99-33660

01 02 03 TG/FF 9 8 7 6 5 4 3