Library of Congress Cataloging-in-Publication Data Thierauf, Robert J. Effective business intelligence systems / Robert J. Thierauf. p. cm. Includes bibliographical references (p.) and index. ISBN 1–56720–370–1 (alk. paper) 1. Management information systems. 2. Business enterprises—Computer networks. I. Title. T58.6.T457 2001 658.4'038'011—dc2100–062529 British Library Cataloguing in Publication Data is available. Copyright © 2001 by Robert J. Thierauf All rights reserved. No portion of this book may be reproduced, by any process or technique, without the express written consent of the publisher. Library of Congress Catalog Card Number: 00–062529 ISBN: 1–56720–370–1 First published in 2001 Quorum Books, 88 Post Road West, Westport, CT 06881 An imprint of Greenwood Publishing Group, Inc. www.quorumbooks.com Printed in the United States of America The paper used in this book complies with the Permanent Paper Standard issued by the National Information Standards Organization (Z39.48–1984). 10 9 8 7 6 5 4 3 2 1 -iv- |