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Library of Congress Cataloging-in-Publication Data

Stankard, Martin F.
Management systems and organizational performance : the quest for
excellence beyond ISO9000 / Martin F. Stankard.
p. cm.
Includes bibliographical references and index.
ISBN 1–56720–478–3 (alk. paper)
1. Organizational effectiveness. 2. System analysis. 3. Organizational
learning. 4. ISO9000 Series Standards. I. Title.
HD58.9.S7385 2002
658.4′013—dc21 2001057867

British Library Cataloguing in Publication Data is available.

Copyright © 2002 by Martin F. Stankard

All rights reserved. No portion of this book may be
reproduced, by any process or technique, without the
express written consent of the publisher.

Library of Congress Catalog Card Number: 2001057867

ISBN: 1-56720-478-3

First published in 2002
Quorum Books, 88 Post Road West, Westport, CT 06881

An imprint of Greenwood Publishing Group, Inc.
www.quorumbooks.com

Printed in the United States of America

The paper used in this book complies with the
Permanent Paper Standard issued by the National
Information Standards Organization (Z39.48–1984).

10 9 8 7 6 5 4 3 2 1

-iv-

Questia, a part of Gale, Cengage Learning. www.questia.com

Publication Information: Book Title: Management Systems and Organizational Performance: The Quest for Excellence beyond ISO9000. Contributors: Martin F. Stankard - author. Publisher: Quorum Books. Place of Publication: Westport, CT. Publication Year: 2002. Page Number: iv.
    
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