7 THE OFFICE CALL This chapter will discuss the visit of the patient to the doctor. Since this is not a book on medical practice there will be no reference to strictly medical procedures. Attention will be directed to those events that affect the doctor-patient relationship. The focus will be on first visits -- the first professional meeting of the doctor and patient, or the first visit of a regular patient with a new complaint. PREVISIT FEELINGS OF THE PATIENT With Fear and Trembling [ 1 ] Excitement is a common feature of patients as they anticipate a visit to the doctor. At best the visit is an adventure; at the worst it is a boat ride across the River Styx with the physician as a white-coated Charon. At either of these extremes, and in between, the mental preparations for the office visit are imaginative, important, and exciting. The patient who is to visit either a new doctor for the first time or his regular doctor with a new complaint will primarily wonder about what the doctor will say and how he will act. The patient's imagination will be full of possibilities which anticipate the course of the office inter- view. One function of the imagination is the preparation for future events by symbolically (mentally) wrestling with potential happenings before they take place. It is a means of getting ready for future events. In this sense the previsit imagination is an extension of thinking, an adjustment in advance. Through advance mental preparation the individual prepares a variety of responses which will be ready for any one of the several events which are conceived as likely or possible. In the matter of health the patient is likely to imagine three obvious categories of findings: the best, the worst, and somewhere in between. -150- |