Copyright © 1997 by Lawrence Erlbaum Associates, Inc. All rights reserved. No part of this book may be reproduced in any form, by photostat, microfilm, retrieval system, or any other means, without the prior written permission of the publisher. Lawrence Erlbaum Associates, Inc., Publishers 10 Industrial Avenue Mahwah, New Jersey 07430 | Cover design by Kathryn Houghtaling | | | Library of Congress Cataloging-in-Publication Data Lerbinger, Otto. The crisis manager : facing risk and responsibility / Otto Lerbinger. p. cm. Includes bibliographical references and indexes. ISBN 0-8058-2386-7 (alk. paper). -- ISBN 0-8058-2387-5 (pbk.: alk. paper). 1. Crisis management. 2. Conflict management. I. Tide. HD49.L468 1997 658.4 -- dc20 96-29388 CIP Books published by Lawrence Erlbaum Associates are printed on acid-free paper, and their bindings are chosen for strength and durability. Printed in the United States of America 10 9 8 7 6 5 4 3 -iv- |