Library of Congress Cataloging-in-Publication Data Gordon, Edward E. Closing the literacy gap in American business : a guide for trainers and human resource specialists / Edward E. Gordon, Judith A. Ponticell, and Ronald R. Morgan. p. cm. Includes bibliographical references and index. ISBN 0-89930-621-7 (alk. paper) 1. Functional literacy-- United States. 2. Employees--Training of-- United States. 3. Literacy programs--United States. 4. Individualized reading instruction--Case studies. I. Ponticell, Judith A. II. Morgan, Ronald R. III. Title. LC151.G67 1991 418′.00715--dc20 91-22016 British Library Cataloguing in Publication Data is available. Copyright © 1991 by Edward E. Gordon, Judith A. Ponticell and Ronald R. Morgan All rights reserved. No portion of this book may be reproduced, by any process or technique, without the express written consent of the publisher. Library of Congress Catalog Card Number: 91-22016 ISBN: 0-89930-621-7 First published in 1991 Quorum Books, 88 Post Road West, Westport, CT 06881 An imprint of Greenwood Publishing Group, Inc. Printed in the United States of America ∞ + ⃝™ The paper used in this book complies with the Permanent Paper Standard issued by the National Information Standards Organization (Z39.48-1984). 10 9 8 7 6 5 4 3 2 -iv- |