Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book and Perseus Books was aware of a trademark claim, the designations have been printed in initial capital letters. Library of Congress Cataloging-in-Publication Data Treacy, Michael The discipline of market leaders: choose your customers, narrow your focus, dominate your market / by Michael Treacy, Fred Wiersema. p. cm. Includes index. ISBN 0-201-40648-9 ISBN 0-201-40719-1 (pbk.) 1. Competition. 2. Market segmentation. 3. Quality of products. 4. Customer service. I. Wiersema, Fred. D. II. Title. HD41.T67 1995 658.8 -- dc20 94-34808 CIP Figures copyright © 1997 by Michael Treacy Copyright © 1995 by Michael Treacy, Fred Wiersema, and CSC Index All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Published simultaneously in Canada. Perseus Books is a member of the Perseus Books Group Cover design by Jean Seal Text design by Ken Silvia Design Group Set in 12-point Adobe Garamond by Cambridge Prepress Services 6 7 8 9 10-DOH-02010099 Perseus Books may be purchased for educational, business, or sales promotional use. For infor- mation please write: Special Markets Department, HarperCollins Publishers, Inc., 10 East 53rd Street, New York, NY 10022. Find us on the World Wide Web at http://www.aw.com/gb/ -iv- |