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"Institutes for Productivity Through Quality"SM is a federally registered
service mark of The University of Tennessee.

Library of Congress Cataloging-in-Publication Data

Competing globally through customer value : the management of
strategic suprasystems / edited by Michael J. Stahl and Gregory M. Bounds
.

p. cm.
Includes index.
ISBN 0-89930-600-4 (alk. paper)

1. Strategic planning. 2. Organizational effectiveness.
3. Customer satisfaction. 4. Competition, International.
I. Stahl, Michael J. II. Bounds, Gregory M.

PN761.P38 1991

809--dc20 90-26410

British Library Cataloguing in Publication Data is available.

Copyright © 1991 by Michael J. Stahl and Gregory M. Bounds

All rights reserved. No portion of this book may be
reproduced, by any process or technique, without the
express written consent of the publisher.

Library of Congress Catalog Card Number: 90-26410
ISBN: 0-89930-600-4

First published in 1991

Quorum Books, 88 Post Road West, Westport, CT 06881
An imprint of Greenwood Publishing Group, Inc.

Printed in the United States of America

∞ + ⃝

The piper used in this book complies with the
Permanent Paper Standard issued by the National
Information Standards Organization (Z39.48-1984).

10 9 8 7 6 5 4 3 2 1

-iv-

Questia, a part of Gale, Cengage Learning. www.questia.com

Publication Information: Book Title: Competing Globally through Customer Value: The Management of Strategic Suprasystems. Contributors: Michael J. Stahl - editor, Gregory M. Bounds - editor. Publisher: Quorum Books. Place of Publication: New York. Publication Year: 1991. Page Number: iv.
    
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