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CONTENTS
Foreword
David T. Kearns 		ix
Foreword
John Pepper 		xiii
Preface and Executive Summary
Michael J. Stahl and Gregory M. Bounds 		xv
Acknowledgments xxv
A. Introduction: The Competitive Challenge
1. Global Competition: The Need for Educational and Business
Responses
Michael J. Stahl and Gregory M. Bounds 		3
2. Competitive Economies and the Economics of Competition
William E. Cole 		14
3. Competitive Advantage Through Customer Value: The Role of Value-
based Strategies
G. Harlan Carothers Jr. and Mel Adams 		32
4. Building Responsive Universities: Some Challenges to Academic
Leadership
C. Warren Neel and William T. Snyder 		67
B. The Redefined Managerial Role
5. Managerial Leadership
G. Harlan Carothers Jr., Gregory M. Bounds and Michael J. Stahl 		75
6. Customer Value Determination and System Improvement Cycles
G. Harlan Carothers Jr. and Gregory M. Bounds 		98
7. The Manager's Job: A Paradigm Shift to a New Agenda
Gregory M. Bounds and Gregory H. Dobbins 		117
8. The Role of Middle Management in Improving Competitiveness Gregory M. Bounds and G. Harlan Carothers Jr. 146
9. The Role of the Employee in Improving Competitiveness
Larry A. Pace and Gregory M. Bounds 		189
10. Managing Strategic Suprasystems: The Noblesse Oblige of Leadership
G. Harlan Carothers Jr. and J. Toomey 		207

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Publication Information: Book Title: Competing Globally through Customer Value: The Management of Strategic Suprasystems. Contributors: Michael J. Stahl - editor, Gregory M. Bounds - editor. Publisher: Quorum Books. Place of Publication: New York. Publication Year: 1991. Page Number: v.
    
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