audience. Are you focusing on process rather than results in your communica- tions? Review and cut. But keep everything, if possible, in case of value changes in the future. Today's information dump may be tomorrow's intelligence gold mine. Just be sure that your collection does not become identified as a garbage heap. Do Not Forget the Mission or the Incentives Keeping your intelligence network productive requires the continued intelligent use of incentives, recognition, and innovative communication. Make recognition awards for participation. Give major awards for valuable responses, maybe cash payments. Vary the incentives to keep them interesting. Keep up with your population in terms of how they communicate. Restate your program objectives and management's commitment to these objectives. Never lose sight of the original program and its promises, no matter how long ago the promises were made. With that in mind, you will have a successful field intelligence network. NOTES | 1. | "Labor Letter" column, Wall Street Journal, January 1, 1989, 1. | | | | | 2. | Leonard M. Fuld, Competitor Intelligence: How to Get It--How to Use It, ( New York: John Wiley and Sons, 1985), 21. | | | | | 3. | Gerald A. Michaelson, "Control Your Information Before It Controls You," Mar- keting News, November 6, 1987, 30. | | | | -148- |