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Anger in the Workplace explores what it means to feel angry at work. Anger has its origins in anxiety that arises from feeling frustrated, humiliated, or threatened at work. Anxiety creates a biological and psychological readiness to act which is guided by whether it is acceptable to feel angry at ...

Anger in the Workplace explores what it means to feel angry at work. Anger has its origins in anxiety that arises from feeling frustrated, humiliated, or threatened at work. Anxiety creates a biological and psychological readiness to act which is guided by whether it is acceptable to feel angry at work. Employees are more likely to act responsibly if they feel that their anger is acceptable. They may also act in ways that are destructive to self, others, and the workplace if they feel that being angry is not acceptable. Managing the development of anger and its expression in the workplace is an important aspect in designing a better workplace. The book defines anger and aggression by synthesizing biological, psychological, and social perspectives. The social acceptability of anger and the fear that it interferes with judgment and results in aggression are discussed, as are sex and gender-based differences in the experience of and expression of anger and aggression. Learning to cope with anger andthe importance of owning one's anger, thinking it through, and acting upon it constructively are also discussed. Depending how anger is acted out, it can be the source of major contributions to innovation and productivity or a major blocker of change and work. The book explores how the workplace is a contributor to feeling angry because it promotes feelings of helplessness, alienation, and worthlessness. Hierarchical organization, power and authority relations, and leadership styles contribute to the development of these feelings. Desire for attachment and the fear of abandonment and desire for autonomy and fear of engulfment in the workplace must be managed to avoid anger. The book concludesby reviewing the relationship between anger and organizational dynamics.

In this exploration of new possibilities for the reduction of workplace violence and occupational homicide within a variety of work environments, Kelleher examines the crimes of the lethal employee or ex-employee and develops a profile of characteristics and behaviors often associated with workplace ...

In this exploration of new possibilities for the reduction of workplace violence and occupational homicide within a variety of work environments, Kelleher examines the crimes of the lethal employee or ex-employee and develops a profile of characteristics and behaviors often associated with workplace violence or murder. This profile, in turn, can be used to recognize potential violence before it occurs, allowing employers to devise early and effective intervention strategies. The author develops the profile of the potentially lethal employee through behavioral science models and an analysis of case histories of incidents of occupational homicide.

All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes ...

All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes effective communication, conflict resolution, and the creation of an inclusive organizational culture to succeed. This comprehensive book helps administrators better understand the problems they face--and how to deal with them--by dispelling the myths and facing the realities of cultural diversity.

Over the last decade or so research into bullying, emotional abuse, and harassment at work has emerged as a new field of study. Two main academic streams have emerged: a European tradition applying the concept of `mobbing' or `bullying' and the American tradition, primarily identified through ...

Over the last decade or so research into bullying, emotional abuse, and harassment at work has emerged as a new field of study. Two main academic streams have emerged: a European tradition applying the concept of `mobbing' or `bullying' and the American tradition, primarily identified through concepts such as emotional abuse and mistreatment. Bullying and Emotional Abuse in the Workplace documents the existence and consequences of the problem of bullying, explores its causes, and investigates the effectiveness of approaches aimed at mitigating and managing the problem, as well as offering suggestions for further progress in this important new field.

Researched and written by two specialists in human resource management and workplace law, respectively here is sensible, practical advice on how to recognize, understand, cope with, and prevent a major and still growing crime in today's organizations. Their "red flag" indicators that a stalking ...

Researched and written by two specialists in human resource management and workplace law, respectively here is sensible, practical advice on how to recognize, understand, cope with, and prevent a major and still growing crime in today's organizations. Their "red flag" indicators that a stalking crime is being committed, plus detailed analyses of the literature, court cases, and accounts by victims themselves, are specially designed and presented to help organizational managers create and implement successful anti-stalking and anti-harassment programs in their organizations. Schell and Lanteigne's narrative case studies make clear how victims act and react, and provide insight into the minds of stalkers. An important contribution to our understanding of a growing, extremely dangerous "happening," and an essential resource for executives and managers who have to cope with it.