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America's rapid and drastically changing demographics pose new challenges to society and particularly to the workplace. Taking as their theme that "The only antidote to stereotyping and discrimination is to know each other as individuals," the authors look carefully at the direction in which America ...

America's rapid and drastically changing demographics pose new challenges to society and particularly to the workplace. Taking as their theme that "The only antidote to stereotyping and discrimination is to know each other as individuals," the authors look carefully at the direction in which America is heading demographically and where it will be in the 21st century. They discuss what the workplace will be like and how it will be affected by the characteristics of the people who will comprise it. The essence of the problem, say the authors, is communication--the face-to-face interaction between people of different ethnicities, races, and genders. They may be speaking to each other but are not being heard. Exploring the relationship between culture, communication and management, this new research in management introduces and applies the theory of 'Reflexive Communication' and the microskills necessary for using it in day-to-day work situations. The authors lay out the patterns of culture-specific values and behaviors of the major demographic groups in the workplace--white males, women, African-Americans, Hispanics, and Asian Americans. In each of these chapters the authors apply their theory and show step-by-step how individuals within each group can be accessed and trained by the precepts of 'Reflexive Communication'. The book concludes with a thoughtful examination of the future of diversity and diversity training in America and reasserts the need for people of differing cultures to find ways to work together, not only for their own personal benefit, but for the benefit of their workplaces and organizations.

Verbal and non-verbal exchanges during medical visits are seen by Roter and Hall as having highly significant impacts on the doctor-patient relationship and the efficacy of health care. The effectiveness, indeed the appropriateness, of medical care is itself impacted by the social and psychological ...

Verbal and non-verbal exchanges during medical visits are seen by Roter and Hall as having highly significant impacts on the doctor-patient relationship and the efficacy of health care. The effectiveness, indeed the appropriateness, of medical care is itself impacted by the social and psychological processes involved as doctor and patient meet. Roter and Hall analyze how a number of important factors can tend to condition both doctors and patients to roles that then can become barriers to a positive relationship. They detail principles and approaches that will improve the medical visit experience for both doctor and patient.

Commercial sex--prostitution--is the occupation of a significant portion of the women of the world, providing economic support for millions of people and their families. Working at the Bar is the first-ever, long-term, longitudinal, in-depth study of a large sex work industry--and Thailand, the most ...

Commercial sex--prostitution--is the occupation of a significant portion of the women of the world, providing economic support for millions of people and their families. Working at the Bar is the first-ever, long-term, longitudinal, in-depth study of a large sex work industry--and Thailand, the most prominent nation in the rapidly growing sex tourism industry, makes for an excellent case study. While previous works have provided brief glimpses of one group of workers studied from a particular point of view, author Thomas Steinfatt examines considerations of health, behavior, economics, morality, religion, and worker safety. The result of data gathered from thousands of workers and customers in Thailand over a period of twelve years, Working at the Bar covers all aspects of an industry that, although it does not conform to various Western ideals, is nevertheless enormously significant.