consumer satisfaction - Books, journals, articles @ The Questia Online Library

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Consumer Boycotts: Effecting Change through the Marketplace and the Media

Book by Monore Friedman; Routledge, 1999

Subjects:

Boycotts, Consumer Behavior, Consumer Complaints, Consumer Satisfaction

Collections: Entire Library

...references and index. ISBN 0-415-92456-1 hbk. . ISBN 0-415-92457-X pbk. 1. Consumer behavior. 2. Boycotts. 3. Consumer satisfaction. 4. Consumer complaints. I. Title. HF5415.32.F75 1999 381.3-dc21 99-18522 CIP
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Whose Standards? Consumer and Professional Standards in Health Care

Book by Charlotte Williamson; Open University Press, 1992

Subjects:

Consumer Satisfaction, Medical Care--United States

Collections: Entire Library

...1. Medical care - United States. 2. Consumer satisfaction. I. Title. II. Series: State of health series. DNLM: 1. Consumer Advocacy. 2. Consumer Satisfaction. 3. Quality of Health Care...
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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System

Book by Michael D. Johnson, Anders Gustafsson; Jossey-Bass, 2000

Subjects:

Consumer Satisfaction, Customer Loyalty, Customer Relations

Collections: Entire Library

...Michael D. (Michael David) Improving customer satisfaction, loyalty, and profit: an integrated measurement...references and index. ISBN 0-7879-5310-5 1. Consumer satisfaction. 2. Customer loyalty. 3. Customer relations...
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On Becoming a Consumer: The Development of Consumer Behavior Patterns in Childhood

Book by James U. Mcneal; Butterworth-Heinemann, 2007

Subjects:

Child Consumers--United States, Consumer Behavior--United States

Collections: Psychology, Entire Library

...objects and note that the consumer behavior that is learned...them produces the total satisfaction of the consumer role. In...produce most of our life satisfactions. Sure, there are many...each of the 10,000 or so consumer acts a day we perform produces some satisfaction and, in total, a great...
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Consumer Voice and Choice in Long-Term Care

Book by Suzanne R. Kunkel, Valerie Wellin; Springer, 2006

Subjects:

Aged--Care--United States--Congresses, Caregivers--United States--Congresses, Consumer Behavior--United States--Congresses

Collections: Entire Library

...variation in what elderly consumers desire, un- derstanding and measuring consumer opinions has become a...of the advantages to consumer-directed care has led...care providers to use consumer satisfaction surveys. However, a...

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Satisfaction Theory and the Disadvantaged Consumer

Journal article by Diane Halstead, Michael A. Jones, April N. Cox; Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 20, 2007

Subjects:

Consumer behavior, Customer satisfaction, Focus groups, Low income groups, Qualitative research, Studies, United States

Collections: Entire Library

...experience of these consumers (cf. Andreasen...this study examines consumer satisfaction among disadvantaged...than those of other consumers. Therefore, this...determine if the satisfaction process for disadvantaged consumers is somehow different...individuals. PREVIOUS CONSUMER SATISFACTION RESEARCH...
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Consumers' Experiences, Opinions, Attitudes, Satisfaction, Dissatisfaction, and Complaining Behavior with Vending Machines

Journal article by Dong Hwan Lee; Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 16, 2003

Subjects:

Complaints, Consumer attitudes, Consumer behavior, Customer satisfaction, Retailing, Studies, United States, Vending machines

Collections: Entire Library

...knowledge about consumers behavior with...services, including satisfaction, dissatisfaction...behavior. Based on consumer survey data...level of services consumers experience with...benchmark standard of consumer satisfaction reported by Jones...about its role in consumer satisfaction and dissatisfaction...the more the consumers are involved...
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Delighted Consumers Buy Again

Journal article by Jessica M. Hicks, Thomas J. Page Jr., Bridget K. Behe, Jennifer H. Dennis, R. Thomas Fernandez; Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 18, 2005

Subjects:

Buying, Consumer behavior, Customer satisfaction, Knowledge, Market research, Studies

Collections: Entire Library

...rooted in the study of consumer loyalty. Satisfaction has often been considered the antecedent to consumer loyalty. However...showed that while consumers may state that they...perception of consumer satisfaction on the part of long-term consumers, and their actual...to a more demanding consumer who does not react...
4.

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Complimenting Behavior - the Complimenter's Perspective

Journal article by Sean D. Otto, Collin R. Payne, Brian L. Parry, H. Keith Hunt; Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 18, 2005

Subjects:

Consumer behavior, Customer feedback, Customer satisfaction, Regression analysis, Studies

Collections: Entire Library

...01) * Convey satisfaction concerning the performance...than chance alone. Consumer loyalty increases...exchange. Additionally, consumers who compliment for...guide for adjusting to consumer demands to increase loyalty and satisfaction. Another clue to understanding consumer satisfaction and loyalty is found within how consumers are complimenting...
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Post Purchase Behavioral Intentions: an Empirical Study of Dissatisfied Retail Consumers in Mexico

Journal article by Mariana Hernandez, Douglas L. Fugate; Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 17, 2004

Subjects:

Complaints, Consumer behavior, Customer satisfaction, Mexico, Retailing industry, Statistical analysis, Studies

Collections: Entire Library

...growing awareness that consumer satisfaction is a reasonable expectation, Mexican consumers are unsure of the...encourage CCB so that consumer problems can be addressed...course is to teach consumers that satisfaction can and should be...Finding Eight. Consumer complaining behavior...

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Software for Consumer Satisfaction

Magazine article; Information Today, Vol. 13, January 1996

Subjects:

CD-ROM, Customer satisfaction, Interactive Multimedia Association, Service introduction, United States

Collections: Entire Library

Software for Consumer Satisfaction The Interactive Multimedia...wide campaign to help consumers better match CD-ROM...designed to improve consumer satisfaction and reduce...provide millions of consumers with free software that...
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Study Finds Consumers Get More Satisfaction at Independents

Magazine article by Val Cardinale; Drug Topics, Vol. 144, November 6, 2000

Subjects:

Customer satisfaction, Independent drug stores, United States

Collections: Entire Library

Study Finds Consumers Get More Satisfaction at Independents by Val Cardinale...Digest, showed that more consumers are going to independent...was done by Caredata. com Consumer Research Group, White Plains...from those of the pharmacy; consumers may view drive-thrus as...
3.

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Boosting Consumer Satisfaction

Magazine article; USA Today (Society for the Advancement of Education), Vol. 131, August 2002

Subjects:

Customer service--Standards, E-commerce--Management, Electronic commerce--Management, Internet services--Standards, Online services--Standards, Online shopping--Standards, Web sites (World Wide Web)--Services, Web sites--Services

Collections: Entire Library

Boosting Consumer Satisfaction. How does your websites...the competition? With consumers purchasing more than...understanding which factors consumers consider to be most...that are relevant to consumers could result in significant...
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Consumers Get Little Satisfaction

Magazine article; Consumer Policy Review, Vol. 18, September 2008

Collections: Entire Library

Consumers Get Little Satisfaction As the spotlight grows on energy...all industries covered by the consumer groups satisfaction surveys over the past 1 2 months...first ever energy supplier satisfaction survey from Which?, five...
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Negligent Survey -- Offer of Settlement -- Accord and Satisfaction

Magazine article; Consumer Policy Review, Vol. 8, May/Jun 1998

Subjects:

Court decisions, Home ownership, Litigation, Mortgages, United Kingdom

Collections: Entire Library

Negligent Survey -- Offer of Settlement -- Accord and Satisfaction Ms Clarke had arranged a mortgage with the defendant, Nationwide Building Society, when buying a house. Nationwide arranged...

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Toyota Still Tops for Customer Satisfaction

Newspaper article; The Birmingham Post (England), August 16, 2006

Subjects:

Automobile industry--Customer relations, Automobiles, Consumer behavior, Customer satisfaction, Customer service, General Motors Corp.--Customer relations, Transportation equipment industry--Customer relations

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

...Still Tops for Customer Satisfaction. US carmakers gained ground in a customer satisfaction survey - but were still...of Michigan Customer Satisfaction Index for the second...industry, good news for the consumer, but not good news for...
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Just Not Good Enough; Furniture and TV Sets Top List of Consumer Complaints

Newspaper article; The Daily Mercury (Mackay, Australia), September 27, 2011

Subjects:

Consumer complaints, Customer satisfaction, Furniture, Furniture industry, Set-top boxes, Set-top boxes (Television)

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

...system and damaged it but when the consumer raised the issue with the trader there...Trading made representations on the consumers behalf, the manufacturer agreed to...000 in redress was obtained for consumers and 29 enforcement actions, such...of Fair Trading received 17,314 consumer complaints about traders in 2010...the previous year. Mr Bauer said consumers who believed they had been ripped...
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Brokers Shine in Customer Satisfaction Survey

Newspaper article; The Chronicle (Toowoomba, Australia), March 26, 2011

Subjects:

Brokers--Surveys, Consumer behavior, Customer satisfaction

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

Brokers Shine in Customer Satisfaction Survey. A RECENT survey has found...banks when it comes to customer satisfaction with their home loans. The eighth...that the overall proportion of consumers understanding the benefits of using...
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Consumers Happy to Splash out on Holidays; in Association with RBS

Newspaper article; The Journal (Newcastle, England), May 27, 2008

Subjects:

Consumer behavior--Reports, Customer satisfaction--Reports, Travel industry--Reports

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

Consumers Happy to Splash out on Holidays; in Association with RBS. CASH-STRAPPED consumers are spending less on leisure, entertainment...showed that business activity among consumer-facing services firms fell at its...pass many of their higher costs on to consumers. However, the survey revealed that consumer services firms across the wider sector...
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Polishing Up the Silver Service; Focus New Ways to Boost Customer Satisfaction, Make Work More Fun and Face the Global Challenges Looming over the Professional Services Sector Were All on the Agenda at Service Network's Conference Evolve, as Iain Laing Discovers

Newspaper article; The Journal (Newcastle, England), November 8, 2006

Subjects:

Consumer behavior--Conferences, meetings and seminars, Customer satisfaction--Conferences, meetings and seminars, Customer service--Conferences, meetings and seminars

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

...Up the Silver Service; Focus New Ways to Boost Customer Satisfaction, Make Work More Fun and Face the Global Challenges Looming...worker on a US$65,000 annual salary an increase in job satisfaction of just one tenth would increase their happiness by as much...

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Federal Trade Commission

Encyclopedia article; The Columbia Encyclopedia, Sixth Edition, 2009

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

...can obtain meaningful information about the actual cost of consumer credit. To enforce antitrust legislation, the commission...issue cease-and-desist orders upon ascertaining to its satisfaction that the laws are being violated. These orders, to be effective...
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United States

Encyclopedia article; The Columbia Encyclopedia, Sixth Edition, 2009

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

...Stephen A. Douglas were of dwindling satisfaction to a divided nation. Moderation could...everyday life was transformed as the "consumer revolution" brought the spreading use...fulfilling the demands for long-unobtainable consumer goods. The shortening of the postwar...
3.

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Consumption

Encyclopedia article; The Columbia Encyclopedia, Sixth Edition, 2009

Collections: Religious Studies, Education, Psychology, History, Literature, Philosophy, Entire Library

...of goods and services by consumers, not including the use of...with individual utility, or satisfaction, assuming primary importance...producer to the ultimate consumer is the foundation of modern...the relationship between consumer income and consumption...and marketing can affect consumer choices, where a number...

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Your search for: consumer AND satisfaction

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Found 11,833 results:

Books: 3,716

Journal Articles: 5,368

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Newspaper Articles: 749

Encyclopedia Articles: 3

Books on: consumer satisfaction

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Journal Articles on: consumer satisfaction

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Encyclopedia Articles on: consumer satisfaction

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