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9.
Healing the Sick: Facing Regulatory Requirements, Spiraling Costs, and an Aging (and Ailing) Customer Base, the Healthcare Industry Looks to CRM to Balance a Pair of Age-Old Doctrines: First, Do No Harm-And Physician, Heal Thyself
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CRM Magazine,
Vol. 13, No. 8, August 2009
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Regulatory Compliance--Political Aspects
Regulatory Compliance--Laws, Regulations and Rules
Customer Relationship Management--Political Aspects
Customer Relationship Management--Laws, Regulations and Rules
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