Before troubleshooting, please review the
for our site.
Advanced Search
By using the advanced search you are able to specify a specific title, author, subject, publisher, publication year, or type of media you wish to search. This will help narrow your search results and find relevant information on your topic.
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Narrowing search results
Narrow search results by selecting the "Search within results" options while in your search results. At this point you will need to select another keyword relevant to your research topic. This will search in your current results for your new keyword.
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Increasing the number of search results per page
By clicking the Preferences button and going to Searching, you will have the option to specify the number of search results listed per page by choosing the designated number from the drop down menu.
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Want larger book viewing area
The Read window takes advantage of the current browser window size and resolution on your system. Increasing either will affect the available viewing area, though you will need to click Refresh on your browser to have the Read window take advantage of the changes. Clicking hide in the left panel will also create more viewing space. Refer to Help for details.
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Difficulty printing highlights
In order to print highlights, your browser must have the "print background" setting selected. Refer to Help for directions on printing highlights.
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Getting "Must be a subscriber" message when trying to read past the first page of a book
This problem indicates that you may have been logged out due to 60 minutes or more of inactivity on the service or someone may have logged on as you. If the problem persists, you may need to enable session cookies on your browser.
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Unable to print more than one page at a time
Due to agreements with our publishers we are only able to allow users to print one page at a time.
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Drop down menus for tools disappear
If you find you are unable to make a selection from a drop down menu due to the fact that it disappears before you can make your selection, please try the following. Go into the preferences section, choose Viewing and select disable popup help. This should resolve the problem.
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Adjusting book viewing preferences
By using the Preferences section, you can customize the options on our site. For instance, you are able to change the size or type of the font in a book. You can also change your default citation, printing, and searching preferences.
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Some characters do not display correctly
Due to non-standard characters some browsers will not be able to display certain unicode characters correctly.
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Footnote not showing up when pasted into word processor
The footnote is placed into the "footer" area of your document. In your word processor, click View and then Header/Footer to see the footnote, or click Print Preview for the page where you pasted the footnote.
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Citation in improper format
We endeavor to produce a quality citation for all our supported citation styles. If you find what you believe to be an error, please submit the document title, author and page number cited along with the specific citation style used and citation error to programs@questia.com
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Quote does not appear with citation
If you find your citation is being produced without the quote in front of it, please ensure that you have selected the text with your mouse prior to clicking the Quote/Cite button. Highlighting the text with the highlighter will not substitute for selecting the text with the mouse. If this does not fix the problem, check to see if the selection you have made was previously highlighted. If so, delete the highlight from your workspace and try to create the citation again.
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Quote or Bibliography does not appear in downloaded file
If you have downloaded your citation or bibliography and find that after opening the file that it contains no text, recreate the citation or bibliography and download again, this time saving as 'filename'.rtf (Rich Text Format) where 'filename' is whatever name you specify.
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Problems with Username
Your Username can be anything you wish provided it meets the following requirements:
Must start with a letter or number.(i.e. JohnDoe2003)
May not contain spaces or special characters.
Must be something that is not already in use by another member.
Please remember that your Username is case sensitive.
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Problems with Password
Your Password must be at least 6 characters long. Please remember that your Password is case sensitive.
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Problems with Email Address
Your Email address must be in the correct format. (i.e. Yourname@AOL.com)
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What is Questia Friend?
The Questia Friend field is part of our "Refer-a-Friend" program. If you were referred to us by a friend give them credit by entering their Username in the Questia friend field. For more information on Questia's "Refer-a-Friend" program click here
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Credit card number is invalid
Double check to insure that your credit card number is entered correctly. Make sure that the expiration date on the form matches what is on your card. Questia accepts Visa, Master Card, Discover, and American Express. If you are still recieving an invalid card number message, please check with the card issuer to validate that the card can make online purches and that there are available funds in the account.
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What is Paypal?
Paypal is an on line payment tool used to make internet transactions. For more information about Paypal, please visit www.Paypal.com.
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Do Weekly email paper topics cost extra?
No. Our Weekly email paper topics are a free service provided to help give you a jump start on your paper writing. All of our topics consist of information contained on our site.
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How long will it take for me to have access to the Questia collection after I subscribe?
Once you subscribe you will have immediate access to our entire collection. If you have subscribed and are still unable to log in, please check the email that was sent to you after your subscription and verify that you are using the correct Username and Password (Please note, both are case sensitive.).
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How do I purchase a Gift Subscription for another person?
If you are purchasing a subscription for someone else as a gift, click on the subscription you wish to purchase. Once on the subscription page, you will notice a gift box to the right of the page. Click on the gift which will take you to the gift subscription form. Simply fill out the recipients information along with your own and click the submit button. The recipient will not have access to your billing information. Upon completion, you and the recipient will receive a confirmation email confirming the subscription.
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More Questia Subscription FAQ's
If you have further questions regarding your Questia Subscription please visit our Frequently Asked Questions page.
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