Consumer Privacy Protection Issues: How Much, by Whom?

Article excerpt

The debate over who controls information about the consumer is at a crossroads.

Despite much industry glad-handing about the wonders of the information age, experts at a recent American Bankers Association forum agreed that consumers' rights to privacy are at risk.

But the panelists at the ABA's bank card conference in Orlando remained divided about the degree of regulation necessary, whether it should take the form of self-policing or be left to the government, and how much privacy consumers are entitled to.

"Consumer choice is critical," said David Medine, a Federal Trade Commission attorney. There is "a window of opportunity for the industry to fashion rules. At this stage it is more prudent for the government to educate itself about the issues, to monitor developments, and to allow self- regulation to work."

Representatives from MasterCard, Visa, and financial institutions said regulation was best left in private hands. They saw government intervention as premature and stifling of competition.

Charlotte Rush, senior vice president for global communications at MasterCard International, said, "There is no risk-free environment for the consumer," and so far there was no "critical mass of harm being done."

Mary Dobbs, president of USA Value Exchange, a First Data Solutions unit in Palo Alto, Calif., said consumers can simply "opt out" of having personal information shared. She said the best entities to protect the consumer are those that "own the relationship."

"The information that the government has is more harmful than the information that business has," she said. "Consumers can use the pocketbook to regulate business."

Some lawyers, watchdog groups, and government officials are tentative about regulation, seeking to balance the need for privacy with the benefits of competition in areas where consumer information is valuable to businesses. …