Master Class A Handful of Places Are Still Available on Imperial College Management School's Programme of Leadership and the E-Commerce Master Classes for Small and Medium-Sized Enterprises

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Master class

A handful of places are still available on Imperial College Management School's programme of leadership and the e-commerce master classes for small and medium-sized enterprises.

The course, which runs over 10 weeks from 13 September, will offer finance directors the opportunity to learn more about how emerging technology can benefit small businesses.

Industrialist Sir John Harvey-Jones, and Imperial College's visiting fellow, Monica Seeley, will be among the speakers on the course, during which participants will also have the opportunity to tackle issues relating to their own firms in special workshop sessions.

For more information on the series, which costs [pound]1,750 to attend, call 020-8458 9040.

Poor vision

Half of all companies do not check whether staff understand and support their employers' mission statements, according to a survey of best practice by the Industrial Society.

The report, Managing Best Practice, found that when assessing a company's performance only 51% measure whether workers actually support the corporate vision.

Three-quarters use customer satisfaction, complaints and returns as an indicator of performance; 69% use profitability; and 91% use work-standards benchmarks set and agreed by line managers.

Nearly two-fifths of companies do not measure the performance of teams in any way.

Export boom

Export orders are at their highest for more than three years, according to the Institute of Directors' quarterly business confidence survey, but the overall level of optimism among business managers has fallen over the past three months. …