Resident Surveys Will Help Refocus Naperville Libraries

Article excerpt

Byline: Kari Allen Daily Herald Staff Writer

Residents of the 8,000 randomly selected households that will receive surveys from Naperville Public Libraries in June likely will be able to address issues long connected with the libraries.

Although the surveys are not yet written, it seems many Naperville adults and children share similar concerns, such as whether a third library facility should be built and how much new technology should be introduced to existing facilities.

The libraries' management team huddled this week with Sue Papandrea of Papandrea and Associates, a Prospect Heights-based consulting company, to discuss those concerns.

Papandrea, who recently worked on a similar survey with the Naperville Park District, shared results of local focus groups that met to discuss what the libraries should or shouldn't be doing in the year 2000 and beyond.

The groups included elected officials, business people, the Naperville Area Homeowners Confederation, internal library groups and junior high school students.

Papandrea presented the team with some of the focus groups' suggestions that could form the basis of the survey questions.

"This is simply a brainstorming list," Papandrea said. …