AUSA Sustaining Member Profile: Serco Inc

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Corporate Structure - CEO: Ed Casey. Number of Employees: 11,500. Headquarters: 1818 Library Street, Suite 1000, Reston, VA 20190. Telephone: 703-939-6000/866-997-3726. Web site:

Serco North America (Serco) is a leading provider of professional, technology and management services to the U.S. federal government. The company advises, designs, integrates and delivers solutions that transform how clients achieve their missions.

Serco serves the Department of Defense, all branches of the armed forces and many federal civilian agencies. In addition, the company serves important security and intelligence customers such as the Department of Homeland Security and National Security Agency.

Serco is one of the largest and the longest standing providers of support services to U.S. Army personnel and their families. Serco's ability to step in and manage a range of administrative processes has made needed Army personnel available for higher priority assignments, has increased human resources (HR) efficiency and productivity, and has lowered administrative costs- all within mandated budgetary constraints.

Serco understands and supports the entire Army human resource life cycle, from recruiting and training to family support and career transition. Serco has supported the Army's HR efforts for more than 20 years, meeting the Army's HR challenges through making organizational assessments, using best practices and reengineering business processes. In addition, Serco is experienced in transition sen/ices, soldier education and training, unit transformation, special studies, family programs, installation support services, mobilization and demobilization, and information management.

As an example of its commitment to excellence, Serco's HR support services for U.S. Army personnel at Aberdeen Proving Ground, Md., have consistently rated among the best in the Army.

Beyond its support of Army soldiers, Serco works with Army families to ensure they have the support and services needed when dealing with the challenges that accompany military life, from providing support to the families left behind when a loved one is deployed to serving as advocates for victims of domestic violence and sexual assault and helping soldiers make the transition back into civilian life.

Family Advocacy. Serco has been a trusted contractor supporting the family advocacy program, which has headquarters staff and field personnel located at Army installations worldwide. Serco has worked with the Army to evolve its family advocacy programs to effect cultural change.

Military Career Transitions. Making the transition from military life to civilian life can present challenges and frustrations. Serco military career transition specialists have supported the Army career and alumni program for nearly 18 years, working with individual soldiers to help establish a firm footing in the civilian world, helping to maximize the same skills and abilities that made them successful in the military. …