Management Systems and Organizational Performance: The Quest for Excellence beyond ISO9000


Organizations can and must be viewed as "systems." This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.

Additional information

Publisher: Place of publication:
  • Westport, CT
Publication year:
  • 2002


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