Management Systems and Organizational Performance: The Quest for Excellence beyond ISO9000

Management Systems and Organizational Performance: The Quest for Excellence beyond ISO9000

Management Systems and Organizational Performance: The Quest for Excellence beyond ISO9000

Management Systems and Organizational Performance: The Quest for Excellence beyond ISO9000

Synopsis

Organizations can and must be viewed as "systems." This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.

Excerpt

A portfolio of a select group of publicly traded firms has consistently outperformed the Standard & Poor’s 500 stock index by over 300 percent. Why do some organizations grow, both in size and in excellence and turn in stellar performances, while others that look similar do poorly; what makes the difference? What does it take to grow a business and to manage that growth with quality? Many years of research and consulting has shown that the answer lies in applying lessons learned from the study of systems to the management of organizations.

Don Evans, CEO of Baldrige award-winner Operations Management International (OMI), observed that CEOs should adopt the Baldrige high performance business model for two reasons. The first is that this model clearly shows how to grow the business. It links a focus on customers and market opportunities, empowerment of the workforce and excellent processes to rapidly improving business results. Don Evan’s second reason for adopting the Baldrige business model is that at some point, even the most capable CEO must build a management system to sustain growth and development of the business as it prospers and faces ever larger challenges.

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