Writing at Work: A Guide to Better Writing in Administration, Business and Management

Writing at Work: A Guide to Better Writing in Administration, Business and Management

Writing at Work: A Guide to Better Writing in Administration, Business and Management

Writing at Work: A Guide to Better Writing in Administration, Business and Management


Many employers complain about the poor communication skills of many young people seeking employment; and many people in employment are handicapped by the poor quality of their written work. While bad spelling, ineffective punctuation and faults in grammar create barriers between the writer and the reader, good English makes the reader feel at ease. The benefits of being a good writer at work are: Managers need to be able to communicate in order to get ideas across. If they cannot, they will be unable to make their viewpoint heard and they will be unable to influence customers, suppliers and colleagues as desired If you can write well, you will find that your views are given prominence over those of others. Effective communication, and that includes writing, is the key to career success and advancement This book is for those who have difficulty in getting thoughts into words or their ideas across, as well as those who are satisfied with their writing but are ready to consider the possibility of improving it. It is all about the ways in which writing at work is important - helping the reader to observe, remember, think, plan, organise and communicate.


Writing at Work is not a textbook of English grammar; and it is not just one more book about how to write a letter, a report or an article for publication. It is about all the ways in which writing is important at work - in administration, business and management - helping you to observe, to remember, to think, to plan, to organise and to communicate. If you have difficulty in putting your thoughts into words, or are satisfi ed with your writing yet are prepared to consider the possibility of improvement, I hope it will help you to express yourself more effectively - so that your writing works for you, helping you to achieve your short-term, medium-term and career goals.

As a guide to better writing, it is not intended for reading from cover to cover at one sitting - but students of business administration or management should benefit from reading one chapter at a time early in their studies. Later, the detailed list of contents should help them, and others, to find quickly the pages relevant to their immediate needs; and the index will facilitate the book’s use for reference when information or guidance is needed on particular points.

Chapter 1 is about preparing and using personal records, Chapter 2 about the characteristics of business communications and the stages in the preparation of any composition, Chapter 3 about correspondence, Chapter 4 about recording data and the value of forms as concise communications, Chapters 5 and 6 about choosing and using words, Chapter 7 about the use of numbers and illustrations as aids to precise, clear and concise communication, Chapter 8 about writing reports, Chapter 9 about matching your writing to the needs of your readers, Chapter 10 about finding information, Chapter 11 about the papers required to support a business meeting, and Chapter 12 about talking in interviews, on the telephone, in meetings, and to an invited audience - as in a presentation. The appendices provide concise advice on punctuation and spelling, and on using a computer to help you with your writing.

Specimen documents (for example, indicating an acceptable layout for a business letter or memorandum) are included for guidance. Like the suggestions and advice on other pages (for example, on how to write a set of

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