Communication in the Design Process

Communication in the Design Process

Communication in the Design Process

Communication in the Design Process

Synopsis

The Design and Construction industry is in a state of attempted change. Improvement is a key word for employer, consultant and contractor. Real steps forward are slow, and most damning is the continuous repetition of the same mistakes. Communication in the Design Process considers the gap that can exist between client expectation and realisation in building projects. It focuses on the communication interface between the employer and the consultant design team, and specifically on the areas of function, finance, timescale and aesthetics. This book includes an extensive review of current thinking and guidance on this and other related subjects. New data is obtained from a survey using questionnaires and personal semi-structured interviews. Data is presented graphically, analysed and compared with practice as defined in current literature.

Excerpt

The design and the construction industry, in the broadest sense, impinges upon most organisations and indeed most individuals. For many years the industry has been subjected to criticism and challenge. As a response countless reports and improvement initiatives have been instigated. As the twenty-first century begins, complaints and dissatisfaction by both Employers and Consultants are not dissimilar to those expressed some 40 years ago.

In the role of both Consultant and Employer, the author has observed much dissatisfaction that should not be tolerated. Most damning, however, is the continuous repetition of the same mistakes. This book is prompted by concern that many current initiatives, although commendable, do not sufficiently examine the underlying causes of the problems. They merely concentrate on the instant ‘best’ practice solution, that may not be in fact, universally applicable.

The author has over 20 years experience as a Chartered Architect, in private practice, and is currently a Director of The Charter Partnership Ltd and Intraspace Ltd. Parallel experience has been gained as Chairman of an Estates Management Company and MD of a construction and development organisation. A changing world has diversified interests and education to include the fields of project management and facility management.

It is the concept of facility management within the design and construction chain that acted very much as a catalyst to this text. The basis of this book is formed, in part, by research undertaken as an element of a masters degree in facility and environmental management, completed at UCL. The book has taken this basic research as a starting point and expanded areas of practice by reference to case studies and further interviews.

This book considers the gap that can exist between Client expectation and realisation in building projects. It focuses upon the communication interface between the Employer and the Consultant design team, and specifically on the areas of function, finance, timescale and aesthetics. The study undertakes an extensive review of current thinking and guidance on this and peripherally related subjects. New data is obtained from a survey using questionnaires and personal semi-structured interviews. Data is presented graphically, analysed and compared with practice as defined in current literature.

Extensive dissatisfaction, in the areas of finance, timescale and function, is identified. An analysis of perceived reasons and profiles of respondents provide a

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