The Quality Management Sourcebook: An International Guide to Materials and Resources

The Quality Management Sourcebook: An International Guide to Materials and Resources

The Quality Management Sourcebook: An International Guide to Materials and Resources

The Quality Management Sourcebook: An International Guide to Materials and Resources

Synopsis

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:* Introduction: General sources for information* Applications of total quality management* Focus on specific aspects of quality management* Quality in the future* Resource materialsThe Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Excerpt

The quality management movement began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its application in service industries, government, education, and other nonprofit agencies. In the past decade much has been published on this topic. Given the proliferation of interest in quality management, combined with our observation that much of the best material on quality is published by small presses, professional and trade associations, as well as consultants, we undertook the task of creating a handbook on the best sources of information on quality management. Although coverage has been restricted to English-language materials, the scope is international.

We believe this book will be of interest to people in industry, government, and academia; including management consultants, quality engineers, reference librarians, and information brokers. The handbook can serve as a desk reference for any organizations either implementing or actively involved in a quality management program. Additionally, an overview of the ISO 9000 registration process has been included. Students in academic courses with a quality management component will also find much useful information.

The types of materials covered include books, book chapters, journal articles, video, software, and other training materials. We have listed consultants with specialties in quality-related areas, organizations, publishers, Malcolm Baldrige Award winners, and professional short courses. Strategies for locating additional information are included as well as a glossary of terms.

Acknowledgments

We would like to acknowledge the support of the University Libraries at the Pennsylvania State University. In particular we would like to thank our colleagues in the General References section for their encouragement, and our excellent interlibrary loan department for their efforts on our behalf. We are grateful to the numerous consulting groups, associations, organizations, publishers and other companies that responded to our surveys, telephone calls, and other requests for information. Colville Wemyss, our editor at Routledge, was a pleasure to work with. Most of all we thank our families, especially our children (Julian and Carl and Zachary), for their patience.

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