Miller-Adams seeks a middle ground between details and broad trends, between time-bound analysis and more lasting generalizations, in her account, which is based on her observing the institution in a variety of capacities for more than a decade. After a theoretical overview, she explores the private sector development agenda, the civil society participation agenda, the governance agenda, and the challenge of organizational transformation. She finds that the changes made so far have been impressive and the staff and management are sincerely trying to do better, but that strong forces are afoot to make change exceedingly difficult.
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