Interpersonal Skills at Work

Interpersonal Skills at Work

Interpersonal Skills at Work

Interpersonal Skills at Work

Synopsis

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

Excerpt

In this age of e-business many of us over-rely on electronic communication, and pay insufficient attention to the management of face-to-face relationships. Interpersonal Skills At Work addresses this problem.

Interpersonal competence depends upon our ability to understand and manage the dynamics of social interaction. We require both diagnostic and action skills. We need to be able to read behaviour and act in ways that will bring about desired outcomes.

This book provides a clearly structured and comprehensive overview of the interpersonal skills required for effective functioning at work and presents a micro-skill approach to skill development. An important feature of the book is the inclusion of a wide range of exercises designed to help us monitor our own behaviour, identify areas for improvement and practise new ways of relating to others. . .

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