Management and the Worker

Management and the Worker

Management and the Worker

Management and the Worker

Synopsis

This is the official account of the experiments carried out at the Hawthorne Works of the Eastern Electric Company in Chicago. These were divided into test room studies, interviewing studies and observational studies. The test room studies were experiments into what variables in a workplace environment might affect worker fatigue. The findings of these tests led to extensive interviewing on the attitudes of the workers. The final phase of the Hawthorne experiment focused on social factors, using techniques of cultural anthropology to observe small working groups. The results of these experiments profoundly influenced the Human Relations movement.

Excerpt

An Account of a Research Program Conducted by

the Western Electric Company, Hawthorne Works, Chicago

BY

F.J.ROETHLISBERGER

ASSOCIATE PROFESSOR OF INDUSTRIAL RESEARCH

HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION

AND

WILLIAM J.DICKSON

CHIEF OF EMPLOYEE RELATIONS RESEARCH DEPARTMENT

WESTERN ELECTRIC COMPANY, HAWTHORNE WORKS

with the assistance and collaboration of

HAROLD A.WRIGHT

CHIEF OF PERSONNEL RESEARCH AND TRAINING DIVISION

WESTERN ELECTRIC COMPANY, HAWTHORNE WORKS

HARVARD UNIVERSITY PRESS

CAMBRIDGE, MASSACHUSETTS

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