The Language of Work

The Language of Work

The Language of Work

The Language of Work

Synopsis

The Intertext series has been specifically designed to meet the needs of contemporary English Language Studies. Working with Texts: A core introduction to language analysis (second edition 2001) is the foundation text, which is complemented by a range of 'satellite' titles. These provide students with hands-on practical experience of textual analysis through special topics, and can be used individually or in conjunction with Working with Texts . The Language of Work :* examines how language is used in business and the workplace, looking at a range of situations and data: from meetings to informal negotiations, promotional letters to emails* explores representations of work in advertising, career magazines and workplace talk* looks at the way people in business interact through small talk, politeness, customer care and management-employee relationships* is illustrated with lively examples taken from the real world and includes a full index of terms* features a useful section on entering the world of work, exploring job adverts and texts that give advice on CV writing and developing 'transferable skills'.

Excerpt

We spend a good part of our adult lives communicating at work. When we enter the world of work, we encounter many forms of spoken and written communication that are completely new to us, but, with time, we learn how to understand and use them ourselves. The language of work, therefore, plays an important role in the lives of most people. Even outside the workplace, people participate in professional interactions as customers, clients or patients: for example in interacting with doctors, solicitors, estate agents, banks etc. Most people are probably aware that the way they communicate with friends and family is different in many ways from the way they communicate with their boss, a co-worker or a client. But they might not be able to say exactly which features distinguish workplace and professional language from more everyday language.

The aim of this book is to explore the distinctive features of the language used in professional and workplace settings. Workplace discourse is embedded in professional and organizational contexts, and involves communication between people in variety of relationships and roles, for example boss-employee, seller-customer etc. Therefore examining workplace language will also involve looking at the roles played by these social contexts.

This unit provides a general introduction to the topic of the book, by trying to answer the following two questions:

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