Total Quality Management in Education


This book is written for managers in higher education as well as for school principals and superintendants in schools.Total Quality Management (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this is an ideal time for readers in education to acquaint themselves with TQM.Revised and updated, this is a new edition of one of the classic guides to management in education. It introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for quality management in their school, college, department or university.

Additional information

Publisher: Place of publication:
  • London
Publication year:
  • 2002
  • 3rd


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