Managing Workplace Stress: A Best Practice Blueprint

Managing Workplace Stress: A Best Practice Blueprint

Managing Workplace Stress: A Best Practice Blueprint

Managing Workplace Stress: A Best Practice Blueprint

Synopsis

The facts of workplace stress are terrifying for businesses: in the average organisation ten percent of employees report very low levels of satisfaction with their jobs and three percent of turnover may be lost. Yet while stress may be endemic to business, it is not inevitable. Breaking through barriers of ignorance to promote happy and productive workforces, Steve Williams and Lesley Cooper provide a framework for building appropriate interventions along with a proactive template for dealing with stress before issues come to a head. Full of examples and workable solutions, this internationally-oriented book offers a wealth of sound advice and an essential stress debrief.

Excerpt

Stress is a fact of modern-day life. It is all around us and, sooner or later, it will almost certainly affect everyone. It affects people directly when they themselves are under stress and it affects them indirectly when the people they work with or the people they live with suffer from stress. Stress damages people at home, at work, and in the difficult boundary between home and work. Even the most conservative estimates of the damage caused to people by stress make it a significant issue for individual health and economic prosperity. The impact of workplace stress should not be underestimated. It is seen in the human cost of ill health, broken relationships, career failure, and wasted lives. It is also present in the commercial costs of lower productivity, reduced performance, poor customer service and failure of innovation.

Academic experts and media stress gurus may not be able to agree on a detailed definition of stress but they know that stress is out there – and that it's bad for people! Almost every week the newspapers, television and radio carry another story about the 'epidemic' of stress at work. The stories are either sensational headlines about huge pay-outs for stress-related ill health or the horrors of stressinducing bosses, stress-related illness and family break-up or, at its most extreme, work-related suicide. With this background of media attention and a lack of clarity and consistency from the 'stress professionals' it's not surprising that managers and their staff are confused!

Our purpose in writing this book is to explain why stress is an important issue for everyone at work and provide a structured approach – a clear blueprint for the effective management of workplace stress. The approach is simple and straightforward: collect the evidence, understand the issues, interpret the information and take . . .

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