The ROI of Human Capital: Measuring the Economic Value of Employee Performance

The ROI of Human Capital: Measuring the Economic Value of Employee Performance

The ROI of Human Capital: Measuring the Economic Value of Employee Performance

The ROI of Human Capital: Measuring the Economic Value of Employee Performance

Synopsis

The lifeblood of any business enterprise is its people. Yet it wasn't until the publication of the groundbreaking book The ROI of Human Capital that there was a reliable way to quantify the contributions of people to corporate profit. Completely updated with new metrics, the book shows executives and HR professionals how to gauge human costs and productivity at three critical levels: organizational (contributions to corporate goals)
• functional (impact on process improvement)
• human resources management (value added by five basic HR department activities) The second edition contains new material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance. Utterly up-to-date, this is the go-to resource for organizations performing the essential task of measuring the value of their people.

Excerpt

In reviewing the first edition I found that many of the predictions made in 1999 came true. This is because the fundamentals around human performance still apply … and always will. The environment may change but people don't. Specifically, my early prediction about the labor shortage came true, only now with greater urgency. I described the rise of outsourcing along with contingent workers as the first step in restructuring organizations. My declaration about the need to focus on leading indicators has come to be accepted. My points about the quality of work life have become mainstream topics. Other projections within the first edition also proved accurate. This edition continues to be on the leading edge with the introduction of Predictive Management, a new paradigm for managing the future today. You will see the concept in various places and the model in Chapter 10.

Business Changes

Businesses are finding that they have to change the way they do business. The model that emerged after World War II has . . .

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