The Communication Problem Solver: Simple Tools and Techniques for Busy Managers

The Communication Problem Solver: Simple Tools and Techniques for Busy Managers

The Communication Problem Solver: Simple Tools and Techniques for Busy Managers

The Communication Problem Solver: Simple Tools and Techniques for Busy Managers


"As a business journalist and an interviewer for a podcast directed at company owners and executives, I have read hundreds of business books. The Communication Problem Solver is one of the most useful and efficient books I've come across. I really appreciate the concrete solutions and step-by-step processes Nannette Rundle Carroll provides. This is one book I plan to keep." - Jennifer Barr Kruger, Senior Editor, PMA-The Worldwide Community of Imaging Associations

"This book should be required reading for ALL managers, no matter what experience level and I will be recommending this to all of my coworkers – including my own managers!" - San Francisco Book Review"This book contains many helpful tips and techniques for improving communications between a manager and his or her team. Especially useful are the stories that illustrate commonly encountered communication problems and the way in which they were handled. Anyone who works with others will find this book invaluable in forging better working relationships." - IEEE Electrical Insulation Magazine

Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.


If you were to think about your work communication issues, what would they be? Are you paying attention to the “uh-oh” feeling in your gut when tension arises among people at work? Or do you ignore your intuition about these communication challenges and hope they will go away on their own?

As a professional speaker, management trainer, consultant, and former manager, I have worked with leaders from all over the world. They have ranged from potential managers to the most senior executives and officers. All had professional competence and were committed to their organizations' success.

These managers work hard to continually expand their knowledge and skills. Yet, no matter what management topic we address, communication is usually the underlying problem. When a manager has difficulty giving feedback, coaching, or delegating, it most often is due to “people problems”—challenges the manager would rather avoid or does not know how to handle.

Regardless of where they work or how long they have managed, many managers struggle to develop work relationships and communicate more effectively. Managers know the “what” and the “how” of the job. Problems erupt when communicating tasks and discussing progress. People get upset and communication breaks down. “Work would be great if it weren't for the people,” many managers joke. But people problems are the predicaments that keep them awake at night.

So why not solve the people problems first? Perhaps it is because . . .

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