Total Quality Management and the School

Total Quality Management and the School

Total Quality Management and the School

Total Quality Management and the School


The management team within the school are currently faced with a great deal of pressure to achieve a range of "performance" expectations in a climate of increasing uncertainty, financial stringency and competition. Total quality management is a framework and set of practical resources for managing organizations in the 1990s. Based on sound principles and a strong body of experience, total quality management provides a school based management team with the tools they need to become highly effective in meeting the goals of their stakeholders, and in creating a place that teachers want to work in.

This book is the first to fully examine the practice of total quality management in the context of schooling. It looks, for instance, at the nature of a school's strategic management in the context of growing competition and expectations for performance; and at the positioning of the school in terms of vision and mission. It considers the setting of "outrageous" or exceptional goals to create momentum and alignment and explores the nature of high performing teams within the school. It discusses commitment building as part of the new quality culture and involving stakeholders in the daily management of the school.

It is practical and well-illustrated with case vignettes and examples of total quality management in action. It is based on the experience of two senior academic practitioners who have both carried out extensive work in school management and development.


There are new concerns emerging in the developed world about the nature of educational services at the primary and secondary levels. Part of the reason for this focus can be called 'return on investment' – government and industry are not happy with the performance of the systems of education, especially in terms of the increasing calls for more and more expenditure. The other driving factor is the growing recognition of the importance of educational investment and performance to the competitive strategy of nations in a world, where information technology and global economy set the context.

In the context of these concerns, government, communities and industry are responding with a variety of initiatives. In Britain, the Government in the late 1980s and early 1990s has sought to change the control strategies for the system by devolving governance of schools to the local level (local management of schools), opening boundaries between schools so as to permit extended parental choice of schools (open enrolment – in theory at least, because government-set building limits restrict the openness of enrolment in many places), creating a core national curriculum and establishing a Citizens Charter which embodies and codifies parental and pupil rights. In Canada at the same time, the Government is seeking to impose standards through value-for-money audits and through the development of performance indicators for schools. In the USA the Government has announced similar developments to those envisaged in Canada.

All of these developments focus on questions about the quality of . . .

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