The Ultimate Six Sigma: Beyond Quality Excellence to Total Business Excellence

The Ultimate Six Sigma: Beyond Quality Excellence to Total Business Excellence

The Ultimate Six Sigma: Beyond Quality Excellence to Total Business Excellence

The Ultimate Six Sigma: Beyond Quality Excellence to Total Business Excellence

Synopsis

"Why confine a company to a handful of elitist black belts when we can convert all the people to black belts at a fraction of the cost and with far greater effectiveness." -- Author Keki R. Bhote

Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process.

Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas.

From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right.

Case studies illustrate how Six Sigma has been successfully implemented in each key area.

Excerpt

Motorola's launch of its world-renowned Six Sigma process was another milestone in its long march to quality excellence. The company has been generous sharing its success factors with thousands of executives from all over the globe. Other companies and their consultants, however, chose different and controversial approaches to Six Sigma. The result has been a considerable amount of confusion about the true intent and spirit of Six Sigma.

This has urged Keki Bhote in this landmark book — The Ultimate Six Sigma — not only to set the record straight, but also to take Six Sigma a big step further — to go beyond quality excellence to the pursuit of total business excellence.

Keki is eminently suited to the task. His forty-two-year career at Motorola included twenty-three innovations in the field of quality. He developed a series of powerful tools in the crucible of Motorola's drive for a 10:1, 100:1, and 1,000:1 improvement. In 1995, he was chosen as one of the new quality gurus of America by Quality Digest magazine. After retiring from Motorola, he formed his own consulting firm, with more than 400 companies as his worldwide clients.

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