The Complete Guide to Training Delivery: A Competency-Based Approach

The Complete Guide to Training Delivery: A Competency-Based Approach

The Complete Guide to Training Delivery: A Competency-Based Approach

The Complete Guide to Training Delivery: A Competency-Based Approach

Excerpt

For many years training has been considered by some people to be a low-profile and thankless job. Often trainers resided in the "low-rent" district of the organization, isolated from the top management team and key decision-makers. They had to fight for conference room space to deliver a training session that was attended by only half the people who signed up for it. These problems persist even today in some organizations. If you find that hard to believe, then consider the following situation recently described to us by one trainer. The tone of this description underscores the trainer's frustration.

No Room at the Inn

"The most typical problem is finding training space for both classroom and
laboratory (hands-on) training. We do not have our own space and have to
rely on other areas/departments to get space. The result of this is a lot of
wasted time related to finding rooms, changing rooms when we are tossed
out for a higher priority meeting, and moving equipment around. "

But the last decade ushered in an era of unparalleled focus on people, which has changed the role of training in organizations. This new focus is apparent from the many slogans that you might hear used by senior executives, such as "People are our most important asset" and "Human resources are our company's only truly sustainable competitive advantage." The top managers who make these statements want to emphasize the importance they place on intellectual and human capital. With this increased emphasis on human resources, the training and development field has gained attention as one important way to improve individual, as well as organizational, performance.

According to the 1999 State of the Industry Report published by the American Society for Training and Development (ASTD), U.S. organizations invested an average of $649 per employee on training . . .

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