Managing Knowledge: Building Blocks for Success

Managing Knowledge: Building Blocks for Success

Managing Knowledge: Building Blocks for Success

Managing Knowledge: Building Blocks for Success


Managing Knowledge is an extensive and eminently readable overview of the most important ideas, tools and current applications of knowledge management. The authors rely on an innovative 'building block' approach and provide a detailed description of the most important knowledge processes in organizations.

"We are experiencing a paradigm shift from an industrial age to a service/knowledge age. We are all looking for new answers that will give meaning and purpose to our efforts, and make sense of knowledge processes. This book is an excellent tool: it is easy to read and contains practical examples which help us to deal with the issues. I enjoyed reading it." Heinz Fischer, Vice-President (Personnel), Deutsche Bank

"Knowledge of customer needs, markets, patents, products and processes is a key strategic resource in today's business world. The use of this resource, particularly in larger companies, is becoming a matter of survival in highly competitive and innovation-driven markets. The practical approach to knowledge management offered by Gilbert Probst, Steffen Raub and Kai Romhardt should prove an extremely useful tool." Heinrich v. Pierer, President and CEO, Siemens AG

"In this book Professor Pobst and his colleagues show in a great way how to systematize and work on increasing the efficiency of strategic knowledge management." Leif Edvinsson, Director, Intellectual Capital, Skandia

"Knowledge will dominate our entire 21st century social environment. Organizations will rapidly divide into those that know and those that don't. Leaders of tomorrow must make better use than they have done in the past of what knowledge their employees hold. This book will show you how." Bob Bishop, Chairman, Silicon Graphics World Trade Corporation


The words ‘knowledge management’ are on everyone’s lips; but what is their practical significance? What useful advice can we give to managers and knowledge workers who are confronted every day by the latest developments in the knowledge society? This book summarizes our many years of experience as researchers and consultants in the field of knowledge management. We have founded a think-tank for exchanging best practices and managing knowledge-based projects. Its members include DAIMLERCHRYSLER, DEUTSCHE BANK, HOLDERBANK, HP, INSEL, MOTOROLA, NOVARTIS, ROCHE DIAGNOSTICS, SIEMENS, SWISSCOM, UBS, WINTERTHUR INSURANCES and XEROX.

Two features distinguish this book from other publications on knowledge management; they are its user-friendly structure and its clear practical orientation. We introduce a wide range of knowledge management techniques and assess their possible effects. Our own understanding of the issues derives from a series of consulting and research projects that have brought us into close contact in recent years with many different aspects of knowledge management.

Our aim is not to string together pieces of anecdotal evidence about knowledge, but rather to create a practical language for talking about knowledge management. This language will help managers to distinguish the most important issues in the knowledge society, and to talk about them in terms that others will understand. Unfortunately, there has been little attempt in the past to clarify terminology in the fields of knowledge management and organizational learning. The subject area is a broad one, and discussions easily become mired in terminological confusion. Many hours may be lost in discussing nuances of meaning. Worse still, different people may leave the discussion with different interpretations of the terms used, and begin to organize activities accordingly. In companies where knowledge management is . . .

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