From Difficult to Disturbed: Understanding and Managing Dysfunctional Employees

From Difficult to Disturbed: Understanding and Managing Dysfunctional Employees

From Difficult to Disturbed: Understanding and Managing Dysfunctional Employees

From Difficult to Disturbed: Understanding and Managing Dysfunctional Employees

Synopsis

How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it's something as common as being introverted or extroverted... or something much more serious. From Difficult to Disturbedhelps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they're not handled correctly. The book contains down-to-earth solutions for dealing with: Personality Types: including avoidant, dependent, histrionic, narcissistic, or antisocial workers Common People Problems: such as unproductive, angry, uncooperative, or chronic problem employees Mental Disorders: such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.

Excerpt

When I was in high school, a friend and I decided it was time we toughened up, so we pooled our change and bought a book called Teach Yourself Karate. This slim drugstore paperback was filled with grainy black-and-white photos of high-kicking men on low-lying mats, supplemented by a thin instructional text. I was skeptical: Can you really learn a complex martial arts technique by reading a book? But my friend was determined and we spent many hours emulating and practicing the kicks, chops, thrusts, and blocks we saw on those pages. After a while, it seemed like we’d gotten down the fundamentals, but eventually I lost interest and let him have the book.

My friend didn’t give up, though. He practiced and practiced every move in that book and then went on to take real-life karate training at a local dojo, ultimately earned a black belt, and became a karate instructor himself. Years later, when I discussed the episode with him, he told me that he really learned only the rudimentary basics of karate from the book, but I still remember his words about that little instruction manual:

“It gave me the foundation, something I could build on. It gave
me enough usable knowledge so that I wouldn’t feel helpless in a
fight because, even though I didn’t know everything, I could still . . .

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