How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Synopsis

No one likes to be criticized. But when feedback is necessary - whether it's with a boss, someone we manage, or another co-worker - it takes great communication skills to successfully get the message across with feelings and relationships intact.

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism - and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.

Excerpt

I can’t deal with him anymore!”

This pained outburst, spoken sharply into a cell phone, rose above the din of a crowded Wednesday afternoon at Chicago’s O’Hare Airport, as a well-dressed man wheeled his luggage behind me. Later that same afternoon, settling into my seat at the United Airlines Red Carpet Club, I overheard more cell phone conversations from more successful-looking people with business suits and briefcases—things like:

“She may be the boss, but she doesn’t know how to get along with
anyone,”

“Everyone knows that he just isn’t working out, but no one has the guts
to tell him,”

“I got so fed up with that man that I walked out of a project with him
and got fired!”

These people all have one thing in common: they don’t know how to positively influence the behavior of other people. They struggle with how to talk with their employees, their bosses, and their peers about difficult subjects—or perhaps they have tried airing their grievances and gotten nowhere—so instead, they gripe to others and feel powerless. They don’t realize that the right kind of honest and authentic communication, delivered in a nonthreatening way, could actually change many of these situations for the better. And if this group of elite frequent . . .

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