The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

Synopsis

Every business process in every organization can be improved - made better, faster, more efficient, more cost-effective, and more flexible to changing business needs. Business process improvement (BPI) can drive substantial bottom-line increases, ultimately accelerating the revenue cycle.


The Power of Business Process Improvement proves that even sweeping BPI initiatives don't have to be complex, time-consuming projects. This incredibly practical book, written for the layperson, cuts through lengthy, technical explanations with a 10-step method designed for busy professionals with real-world problems. Starting with simple tools to help the reader develop a process inventory, author Susan Page shows how to:


• Prioritize processes

• Map processes

• Estimate times and costs

• Apply improvement techniques

• Create internal controls

• Develop metrics

• Test new processes and rework them as necessary

• Implement the changes

• Gain recognition

• And more


A far cry from the complicated, theory-laden books on the market, the clear and practical approach in The Power of Business Process Improvement will leave colleagues energized, focused, and well-equipped to take their organization to the next level.

Excerpt

Have you ever had a problem that you know little or nothing about land on your desk at work? Does the problem make you feel overwhelmed and uncertain as to where to begin? Challenges like this usually occur when you already have a full workload, unrealistic deadlines, and limited resources. What can you do when you feel lost, like Hansel or Gretel trying to find your way out of the forest?

Learning to navigate through unfamiliar territory goes a long way toward easing the burden and can help you feel comfortable dealing with the unknown. Business process improvement (BPI) work, the systematic examination and improvement of administrative processes, can seem scary and overwhelming because no one teaches this navigation skill in school. But once you give it some thought, everything is a process, from making breakfast for yourself in the morning to building the space shuttle. In both cases, you follow a series of actions or steps to bring about a result. Making breakfast, no matter how informal, is still a process. You brew the coffee, cook the eggs, and toast the bread. If Vince Lombardi had run a business instead of a football team, we might remember him today for saying that process isn’t everything, it’s the only thing.

The techniques covered in this book help smooth the path to successful BPI by clearing away the unknowns and delivering the power of process improvement directly into your . . .

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