Interpersonal Communication Skills in the Workplace

Interpersonal Communication Skills in the Workplace

Interpersonal Communication Skills in the Workplace

Interpersonal Communication Skills in the Workplace

Excerpt

Welcome to the AMA’s Self-Study course on effective interpersonal communications in the workplace. No matter what your current skill level as a communicator and no matter what your current status—manager, supervisor, or employee—this course will help you to be more effective.

Many people look at others who are good communicators and assume that they were always that way! Not true. Good communicators are made, not born. Their backgrounds may be conducive to the development of communication skills, but, as with most skills, the ability to communicate effectively is strengthened through study and practice. Good communicators are people who have internalized what they’ve learned to the point where they don’t think about their skills anymore; they just act. And they make it look easy. So take heart: effective interpersonal communication is a learned skill, and you’re taking a significant step by beginning this course. The concepts and techniques described here will give you a framework within which you can practice and improve.

This course offers numerous practice opportunities through the exercises and “Think About It” sections. However, to improve, you must practice interpersonal communication with other people. So as you learn new techniques, try them out in your workplace. As you experience success, repeat those techniques. Soon they will become habits, and others will look up to you as a “born” communicator!

Listed on the following page is what you’ll learn in the chapters of this revised edition of Interpersonal Communication Skills in the Workplace:

Good luck!

Author Advanced search

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.