Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Synopsis

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant- there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success.

With Powerful Phrases for Dealing with Difficult People , anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts- no matter who you're dealing with. Helpful features include:

Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each

Nonverbal communication skills to back up your words

Sample dialogues that demonstrate how phrasing improves interactions

A five-step process for moving from conflict to resolution

"Why This Works" sections that provide detailed explanations

Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

Excerpt

The ability to conduct yourself harmoniously and productively with your employees, colleagues, and bosses is a critical skill to master. However, when you enter the working world, no one equips you with this skillset, particularly as it applies to dealing with people who are difficult. When different personality types are expected to work side by side every day and get along with each other, it can be challenging. You can choose your friends, but you can’t choose those with whom you work and, when you spend most of your waking hours with people who aren’t of your choosing, getting along may prove to be demanding.

Yet, your ability to maintain strong work relationships is so important; it may, in fact, be vital to your success. Oft en, an employee who is capable of interacting well with others will be promoted over an employee who possesses greater job or technical knowledge. The ability to relate successfully to others doesn’t necessarily mean being agreeable all the time, because we know that problems are going to arise. Rather, it’s having the skills to effectively deal with those problems that will set you . . .

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.