Enterprise Resource Planning: Management, Social and Organizational Issues

Enterprise Resource Planning: Management, Social and Organizational Issues

Enterprise Resource Planning: Management, Social and Organizational Issues

Enterprise Resource Planning: Management, Social and Organizational Issues

Synopsis

An ERP system serves as the backbone for an enterprise and helps manage the important aspects of a business, including procurement and order tracking. This title covers management, social, and organizational issues of ERP by focusing on the study of relationships and interactions between humans and computers in the ERP context.

Excerpt

Fiona Fui-Hoon Nah Kathryn M. Zuckweiler College of Business Administration University of Nebraska–Lincoln

Janet Lee-Shang Lau J. D. Edwards & Company Denver, CO

This article reports the results of a survey of Chief Information Officers (CIOs) from
Fortune 1000 companies on their perceptions of the critical success factors in Enter
prise Resource Planning (ERP) implementation. Through a review of the literature, 11
critical success factors were identified, with underlying subfactors, for successful ERP
implementation. The degree of criticality of each of these factors were assessed in a
survey administered to the CIOs. The 5 most critical factors identified by the CIOs
were top management support, project champion, ERP teamwork and composition,
project management, and change management program and culture. The importance
of each of these factors is discussed.

An enterprise resource planning (ERP) system is a packaged software system that enables a company to manage the efficient and effective use of resources (materials, human resources, finance, etc.) by providing a total, integrated solution for its information-processing needs. An ERP system supports a process-oriented view of an enterprise and standardizes business processes across the enterprise. Although ERP systems can bring competitive advantage to organizations, the high failure rate in implementing such systems is a major concern (Davenport, 1998). This research investigates the critical success factors in ERP implementation to provide a better understanding of the key factors leading to implementation success. Al-

This research was supported by the Layman Fund and Faculty Fellowship from the University of
Nebraska–Lincoln and partially supported by the EPSCoR grant from National Science Foundation.

Requests for reprints should be sent to Fiona Fui-Hoon Nah, 209 College of Business Administra
tion, University of Nebraska–Lincoln, Lincoln, NE 68588–0491. E-mail: fnah@unl.edu

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