Assessing Information Needs: Managing Transformative Library Services

Assessing Information Needs: Managing Transformative Library Services

Assessing Information Needs: Managing Transformative Library Services

Assessing Information Needs: Managing Transformative Library Services

Synopsis

Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency.

• A case study of a community analysis for a county library system, illustrating how the model can be applied

• 13 tables presenting information collected from the case study

• Several graphic models, presented and described

• References at the end of each chapter

• A bibliography at the end of the book

Excerpt

CHAPTER OVERVIEW

This chapter introduces the book and the need it addresses. Librarians and other information professionals must manage their libraries in a time of great change, accompanied by the challenge of providing needed information services that are perceived as invaluable to the community they serve. This chapter describes the intended audience, amplifies the book’s focus, and provides an overview of the chapters that follow.

THE NEED FOR THIS BOOK

Libraries and information agencies provide vital services to public and private organizations of all types, e.g., municipalities, corporations, schools, colleges and universities, museums, government agencies, and health agencies. In order to provide these necessary services in times of rapid and continuous change, librarians and information professionals must be able to make management decisions based on the changing needs of their constituencies—their actual needs, not their perceived needs. Furthermore, information professionals of all types cannot continue to provide those services that have been satisfactory in the past, especially providing access to collections of print and digitized information collections, without helping clientele to use the information effectively.

Information professionals must plan and implement services that transform individuals, groups, and agencies in their communities. Providing collections is only the starting point. To provide vital services, library and information professionals must be in constant touch with the changing . . .

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