Applied Organizational Communication: Theory and Practice in a Global Environment

Applied Organizational Communication: Theory and Practice in a Global Environment

Applied Organizational Communication: Theory and Practice in a Global Environment

Applied Organizational Communication: Theory and Practice in a Global Environment


Applied Organizational Communication provides a current, in-depth analysis of the theories and practices critical to understanding organizational communication concepts in a global environment. Exploring the diverse communication challenges in today s organizations, this text:

  • Explains the impact of critical environmental influences on all levels;
  • Provides extensive discussion of teams, leadership, technology, listening, and interpersonal communication;
  • Offers current analysis, utilizing a broad base of information and research; and
  • Establishes links between organizational communication and perceptions, theory, networks, and symbolic behavior.

Building on the successful foundation of the previous editions, this third edition has been thoroughly updated and revised to reflect the most current organizational communication theory and research. Features of this edition include:

  • Extensive real life examples and experiences
  • Grounding in transactional communication and advanced systems approaches
  • Macro and micro analyses of key topics and issues

As an accessible and practical examination of organizational communication, this text is intended for use in organizational communication, leadership, organizational development, and organizational intervention courses at the advanced undergraduate and graduate level.


Organizational communication is a fascinating subject that is constantly evolving. The second edition of this book was published in 2002 and I noted that organizations had changed substantially from the first edition. This edition reflects the significant changes since 2002 while retaining the in-depth discussions of critical organizational communication concepts. In addition, Dr. Mark Nelson has agreed to co-author this edition, making the coverage even more complete. We have added important insights concerning critical perspectives and the reader will note extensive updates, revisions, and current examples. The majority of the original chapter titles have remained, because they allow the reader to quickly access specific information. In every chapter, change, diversity, and the digital age are examined.

In addition to providing extensive resources, this text reflects my own 35 years of experience as a teacher and an organizational consultant. In organizations ranging in size from Bristol Myers Squibb, Georgia Pacific, and IBM, to local and regional volunteer groups such as the Easter Seals, I have introduced, developed, and expanded the understanding and effective utilization of applied organizational communication concepts. As the reader discovers, each chapter presents an extensive analysis of selected topics, coupled with current and broad-based research. Hopefully, my own enthusiasm for a communication approach to understanding organizations shows in every chapter. Nelson’s experiences reflect my own, and our combined research and experience are reflected throughout the text.

The book unfolds in the following manner.

The first three chapters are concerned with the perspectives necessary to understand the relationship between communication and organizations. Chapter 1 grounds the text in current and future changes, explains the transactional communication perceptive, and offers a systems perspective as a viable means for understanding organizations. Chapter 2 links perception with understanding communication and organizations. Chapter 3 provides an extensive discussion of the current organizational and management theories that have set the stage for the modern organization.

Organizational communication is a complex topic. Chapter 4, on verbal communication, presents an organization’s eye view of how language functions and malfunctions. Chapter 5, on nonverbal communication, draws from the broad research available and applies the relevant information to organizations. Chapter 6 focuses on networks and channels, which are the means by which individuals, groups, and organizations connect. Symbolic behavior is . . .

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