The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

Synopsis

Nobody likes criticism. Handled poorly, it too often stings and breeds resentment- and most of us try to avoid it at all costs.

But criticism- crafted carefully and communicated skillfully- promotes trust and respect, motivates individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers. If that sounds far-fetched, it's because few understand how to properly give and receive the kind of critical feedback that brings positive results. The Truth Doesn't Have to Hurt rejuvenates this powerful but neglected art form. Executives, managers, team leaders- anyone who needs to temper praise with a dose of reality- will learn to:

Deliver the truth and have it taken as helpful • Create an atmosphere of acceptance • Avoid mistakes that sabotage an exchange • Control how they receive criticism so they benefit- even if it's badly presented

Ignoring problems or always saying nice things will only maintain the status quo. This research-backed book delivers proven techniques and tools for motivating people and triggering improvement- swiftly and painlessly.

Excerpt

The trouble with most of us is that we would rather be
ruined by praise than saved by criticism
.

—NORMAN VINCENT PEALE

Standing 10 meters above the earth, balancing on the edge of a diving platform, I would listen to my coach yelling corrective instructions about what I needed to do to make my next dive better. Most people would consider his harsh admonishments mixed with encouragement as criticism, but for me, it was direction, instruction, and insight. Through training and a plentiful amount of no-holdsbarred criticism from him, I was able to exceed even my own expectations as a diver. Because I accepted his criticisms as helpful, I eventually became ranked among the top ten women divers in the United States. Unfortunately, my career in platform and springboard Olympic competition ended suddenly when doctors discovered retinal tears in both my eyes. Had I continued, I was told, blindness would have been the inevitable result.

Initially, I was devastated by the loss of my Olympic dreams. I was determined, however, not to let my years of training experience go to waste, so I used my knowledge in competitive diving as the foundation for starting my career in the area of improving others’ individual . . .

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