Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits across the Organization

Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits across the Organization

Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits across the Organization

Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits across the Organization

Synopsis

The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth.

True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Operational excellence is about finding money and performance boosts in areas businesses don't normally look. Redefining Operational Excellence covers it all--processes, people, and operations--and shares specific strategies to:

● Drive innovation and collaboration

● Engage customers

● Attract and retain top people

● Align strategy and execution

● Optimize speed

● And more

Operational excellence is the relentless pursuit of doing things better. This revelatory guide presents a groundbreaking way of doing things that will benefit organizations and their customers.

Excerpt

Operational excellence is the relentless pursuit of doing things better. It is not a destination or a methodology but a mindset that needs to exist across an organization. Operational excellence is not about perfection or performing activities. It is about providing dramatic performance improvements and financial growth.

In my more than 15 years of consulting with some of the world’s best-known organizations, I have seen firsthand how some of these organizations rely on methodologies like Lean and Six Sigma as they try to work toward operational excellence. I have also seen how such methodologies reliably fail to deliver sustainable results. Operational excellence is about empowering employees to use judgment on the front lines, but often an organization uses methodologies that preclude having to use judgment. the methodology becomes a crutch.

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